![]() ![]() If you are applying through an internship program at a college or university, please submit a copy of program requirements with your application.Massachusetts law prohibits most forms of gambling, but permits raffles to be conducted by certain non-profit organizations. Nichols, Cambridge Consumers’ Council, 831 Massachusetts Avenue, Cambridge, MA 02139 or via email to are reviewed on a rolling basis. Please submit resume and letter of interest to: Work Environment: Office environment with fluorescent light, air conditioning, computers and other standard office equipment. If you are taking the T, we are located about 5 minutes from the Central Square stop on the Redline. Our office is located in the John Lombardi Municipal Building on the first floor. ![]() Location/Transportation: The Consumers’ Council is located in Central Square adjacent to Cambridge City Hall. Chapter 93a), which will greatly assist them within the investigation process however, no prior knowledge is required, but is desirable. Finally, interns should become familiar with the Massachusetts’ Consumer Protection Act (M.G.L. Interns are regularly asked to conduct legal research throughout the investigation of cases. Interns typically assist the Executive Director/Consumer Information Specialist in researching current consumer issues, policies and other government responses associated with the current economic climate. Interns will also be expected to respond to telephone, email and walk-in inquiries concerning consumer rights as well as providing appropriate resources and referrals to other state and federal agencies. Interns typically carry an average caseload of 20-25 complaints. Position Specifics: The Investigator/Consumer Advocate position is designed to assist the Council in both investigating and negotiating consumer complaints for residents of the Cities of Cambridge, Somerville, Waltham, Watertown and the towns of Arlington and Belmont. Minimum Requirements: Currently enrolled in an Undergraduate or Juris Doctor Program Hours Per Week: Flexible At least two (2) full days of work are required. Position Title: Investigator/Consumer Advocate ![]() The Consumers’ Council offers three (3) internships per year-one during the fall semester, one during the spring semester and one during the summer. ![]() How long should I keep sensitive documents? In a Small Claims proceeding, the case may be resolved by a mediator, or if not, a trial will be held before a magistrate. Attorneys are not always needed in Small Claims Court, but you are permitted to hire an attorney if you wish. You will pay the filing fee to the court when you file your Small Claim. The filing fee for claims of property damage of more than $7000 arising from an automobile accident is $150. The filing fee for claims of $5001 to $7000 is $150. The filing fee for claims of $2001 to $5000 is $100. The filing fee for claims of $501 to $2000 is $50. The filing fee for small claims $500 and under is $40. For claims of actual damages under $7,000, a consumer may file a legal action in the Small Claims session of the District Court, Boston Municipal Court, or if the claim involves housing issues, in the housing court Small Claims session. Please be sure to sign your complaint form!Ĭonsumers may sue businesses that may have engaged in unfair or deceptive acts or practices against them.Be sure to attach copies of any contracts, work orders, repair orders, bills, receipts, advertisements or any other documentation that you reference in your complaint.For example, include date of purchase, date of cancellation or date of repair. When describing your complaint, attempt to establish a timeline that includes important dates and events.Ensure to state both the problem you are having with a business and the specific action you are seeking.Include your most recent mailing address and a phone number where you can be reached during the day.Please keep in mind the following before returning the complaint form to our office: When a consumer feels that they have been a victim of improper business practices and, after they have attempted to resolve the dispute on their own, a complaint can be filed the following ways.ġ - A complaint can be filed on-line directly with the Attorney General's Office at this link: Consumer Complaint.Ģ - Consumers can pick up a complaint form at the Consumers' Council Office.ģ - A Complaint form can be mailed to you. ![]()
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